Every morning, I am woken by the sound of Razorlight - “Stumble and Fall”, for this is the alarm on my phone. On Friday, I was woken, not by Razorlight, but by a strange grating sound emanating from my phone. Unfortunately, this was the last sound my phone was to ever make. Luckily I had my phone for 12 months and was able to cancel the contract and go on a hunt for a new whizzy model.
At work, the reception of all the networks is pretty poor, with the exception of Orange who recently put in a mast when we threatened to ditch them as the preferred supplier. All networks have good coverage at home, so Orange seemed the best choice. Apart from food shopping and console pre-orders, I don’t really go to the shops very often, especially for tech stuff, and prefer to make all my purchases online. As I was on call at work, this was an emergency though. I was soon to be taught a lesson in consumer hell which would re-enforce my viewpoint that the general public and high street retailers are all imbeciles and to be avoided at all costs.
Dodging my way past the burberry wearing ASBO kids with their orange girlfriends and prams full of a variety of different coloured babies, I made my way to the Orange shop in West Quay. Being a good consumer, I had already picked the phone and tariff I wanted before hand. Mobile phone retail employees I am sure make most of their wages on commission. I knew exactly what I wanted and there would be no having to tirelessly explain what WAP was, I was the perfect customer. Instead, the 7 year old member of staff could not have looked more disinterested that I was to provide him with his 50 quid commission to buy his next piece of tasteful car modification equipment from Halfords. After filling in the application form, he decided to inform me that I would require “Something” with my address on it as a form of identification. Grrrrr.
Having gone home, picked up my motor insurance certificate and a wage slip, returned to town, fought my way back the same chavs no queuing for their Xmas presents in Elizabeth Duke I presented the documentation to the child who had served me before. “Oh we can’t accept those” says he, “It has to be a utility bill.” “Ah, but I am all electric which is paid through a meter, and my phone is with Bulldog and billed online” says I. “Well we can’t sell you one then” he replies. So there you go. France Telecom, if you are reading, don’t worry that I have proof of 2k a month going into my bank account and that I own a car registered to the address on my application form. The fact that I can’t demonstrate paying 30 quid a year to the water board clearly makes me unsuitable to be sold a phone from one of your shops.
I next attempted Phones4U. The salesman who greeted me, having taken a brief rest from his gunslinging and herding was a lot more enthusiastic. I explained the situation and was told that Phones4U are able to debit your bank card £1 and refund it immediately as way of address check. I told him the phone and tariff I wanted and I could see the pupils of his eyes turn into dollar signs as he shook my hand for the 6th time. The same set of questions we repeated over again. “How long had I been with my bank?”, “Have I ever left a gate open in a field?”. The credit check was complete, and the application had been accepted. The salesman beamed a happy smile and shook my hand again. It felt as if this deal could not even be rivalled by an Apple/Microsoft takeover.
There was a problem however. The shiny new phone I had chosen was a 3G model. The tariff they had processed me on was not. Not a problem you would think, a small amendment would sort that. The price is exactly the same each month. The amount of minutes are the same. How would that be any fun though? Far better to cancel the application and start another from scratch. There is nothing I like more than filling in how many pets I have owned in my life and my bank managers favourite football team for the third time that morning. The application was submitted however, but rather than a grin resembling that of the lovechild of President Blair and a Cheshire cat, the salesman’s face dropped as the words “Customer application limited exceeded” flashed back at him through the monitor.
So thank you Orange and Phones4U for an eventful morning. Through various bureaucratic reasons, I am not able to use your network. A fact later confirmed that evening by trying again that afternoon online. Instead, I managed to get the same model for the same price on 3 (with the advantage of half price line rental for the first 6 months). The phone was delivered the next day and the application process took less than 2 minutes online. I now intend to spend the rest of my life as an agoraphobic hermit type creature at home similar to Matthew in “Game On”.
Oh, and I also lost my parking ticket in Phones4U meaning I had to pay 13 quid get my car out.
UPDATE : Fan-fucking-tastic. I get home from work and what do I find? That would be a letter from Orange confirming the direct details. Further investigation shows that the Orange Shop (the one who wouldn’t accept my ID) went ahead and set it up in my absence anyway. This despite the fact that they wouldn’t accept any form of ID from me and didn’t give me the phone :/